Personell and organizational development
»My main job was developing talent. I was a gardener providing water and other nourishment to our top 750 people. Of course, I had to pull out some weeds, too.«Jack Welch,former CEO of General Electric
For those with managerial responsibility
Kiehne-Neuberg Consulting helps managers responsible for personnel development as well as executives and entrepreneurs in the retail industry to fulfill their task as talent developers in a professional and passionate way. This is provided through
- Qualified expert advice
- Development and implementation of applicable human resources and organizational development concepts, strategies and tools (e.g. recruitment and assessment procedures, talent management)
- Support with the selection of managers and staff
- Design, organization and facilitation of management conferences and staff events
- Executive coaching
The staff makes the company
Each company and brand strategy is only as good as the employees who turn it into action. Companies only survive when customers gladly buy over and over again.
Crucial for purchase or non-purchase is each personal contact, the manner in which customers are met as human beings as well as the intangible value they gain. In face-to-face interactions, clients don’t differentiate between boss and trainee, sales assistant and buying manager, temporary personnel and permanent employee, sales and account staff. Every single employee is the company – the brand – to them and the first contact person when looking for salt on the shelves or returning an expensive pair of pants.
To successfully focus on customers, focus on employees
How is it achievable that for every single customer each contact turns into a unique and positive experience and that he/she actually feels the intangible, emotional surplus value in the sense of the aspired brand position?
To become a customer-oriented company, it is necessary to first become employee-oriented. And this begins in the heads and hearts of managers and executives:
- Clever executives as passionate empowerers,
- Thrilling companies as talent magnets,
- Modern human resources development as talent turbo.
By creating a nurturing environment for your staff, you offer them the opportunity to develop their talents and use them in a profitable way for both the company and themselves. Inspired employees are more emotionally bound to their company: they are absent less often, stay longer, are more highly engaged and perform better. And they are the best advertisement to gain the right new talent.
You can’t stop personnel/al development
People develop daily – the question is though where to and how? Effective personnel development draws upon a strategy which combines logic and psycho-logic in equal measure. This strategy starts with hiring the »right« people and then enabling individual talent growth by taking adequate actions and using the right tools.
In this process executives are vitally important. Through their way of leading and managing, they have a major impact on company culture and employee performance. They are the ones who work daily with their staff. They know each staff member and each individual strength and talent best so they can foster and appoint them accordingly.
Employee- and customer-focused executives are key to retail success
But managers do not always know how to lead in an employee-oriented way, how and whereby they can support their staff. Sometimes knowledge and experience in handling HR-tools such as appraisal interviews or constructive feedback are lacking. Sometimes it is the awareness for the role as enabler that is missing. At other times it might be one’s own fears and emotions which hinder serious and straightforward conversation with personnel.
But executives who own and professionally use their soft skills are a major key to retail success. Therefore Kiehne-Neuberg Consulting has a special focus on the development of senior management and leadership culture. The kind of support which meets your needs and what we can do for you can best be clarified in a personal conversation. Get in touch with us here.
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